Terms & conditions
In purchasing any of the items you agree to the following terms & conditions. You agree that all products purchased are for display use only. You agree that Louella Esguerra De Guzman, affiliates or administrators will not be held liable for any damages resulting from the use or misuse of the products, videos, or any item shown on this website. You agree that you are responsible for the proper care, safety, and storage of the product purchased and your own/others safety. You agree that the items purchased are made from wooden material that can splinter or break and that Louella Esguerra De Guzman, affiliates, or administrators will not be held liable for any damages resulting in/from breakages or splintering. You agree that you are responsible for ensuring you have licensing requirements for items purchased. You agree that you are over the legal age limit to purchase the items listed and/or you have parent or legal guardian permission to purchase the items. You agree that Louella Esguerra De Guzman, affiliates, or administrators will not be held liable for false or misleading buyer information sent to Louella Esguerra De Guzman. You agree that at any time Louella Esguerra De Guzman can cancel the sale of any item.
Your privacy is important therefore all payments made through the website will be processed using PayPal. I will not keep record of your payment details. I will need to keep record of your mailing details. I will not send your personal details to a third party.
All items will be charged a flat rate (depending on location) for packing, shipping, and tracking.
All items are sent from Australia via the Pack and Send shipping service.
Shipping in Australia will take approximately 3-10 business days.
Shipping in other countries will take approximately 3-6 weeks.
If orders have not arrived within the above time period it may just be later than usual. Please check your local customs laws before you place your order to ensure you are licensed for the item/s purchased.
Returns & Refunds
If you are not satisfied with the item/s purchased you may return the item to Louella Esguerra De Guzman for a refund minus the original charge for packing, shipping and tracking. All returns must be initiated within 5 days of receiving the item. Please contact me explaining the reasons. You are responsible for the cost of return shipping of item/s. It is the customer's responsibility to return the item undamaged (unless you have received a broken item. see below). Refunds will be issued within 72 hours of receipt of returned item. You will be notified via email once the item has been received and you have been refunded. Please expect at least 3 business days for refunds to be processed.
Lost, Stolen & Broken Items
All items will be tracked and signed before they are sent to you. You will also be required to sign on delivery once you have received the item. Unfortunately items can be lost, stolen or broken during transit. If an item has not arrived please contact me and I will track the delivery for you. If orders have not arrived within the above shipping time period it may just be later than usual. If an item is lost or stolen during transit I will organise a refund. As the items are one-of-a-kind I cannot replace the item lost or stolen. If you have received a broken item upon delivery and have not broken the item yourself please return the item to me (refer to Returns & Refunds above).